Support

If something isn't working, we want to know. Email [email protected] and we'll get back to you.

Frequently asked

How do I add my mom or dad to the app?: Install takeFT on their phone and sign them in with their own account, ideally in person the first time. Then link the two of you with a short code: on one phone tap + next to Family (or Add family in Settings) and choose Show code, and on the other choose Type code and type it. Both of you now appear in each other's list, and each phone asks how you want to appear on the other. Nobody can call your parent just by knowing their email address.
Do they need to know a password?: No. Once you sign them in during setup, the app remembers their account and opens straight to the call screen every time.
Does it work over Wi-Fi and mobile data?: Both. takeFT uses an internet voice connection — there's no phone number or SIM dialing involved.
Why does the call not ring sometimes?: Usually something on the phone is silencing it. Work through Setting up a parent's phone below: Do Not Disturb and screen-time or bedtime limits are the common causes, along with a phone that is switched off or has no internet. When you call, the app tells you if the other phone hasn't rung, or if an Android phone is on silent, on vibrate or on Do Not Disturb.
What does the Help button do?: On a phone in elder mode, Help does what the family chose under Help button in Settings → Elder mode. Alert the family: after a five-second countdown, every family member gets an alert, and when one of them taps I'll handle it, your parent's screen shows who. Or call an emergency number such as 112 or 911: after the countdown the phone's dialer opens with the number, and your parent presses the green button to call. On Android, Settings → Help alerts on your own phone lets the alerts ring through Do Not Disturb. takeFT is not an emergency service, and an alert can fail to arrive; see our terms.
What do the notes under my parent's name mean?: A phone in elder mode tells its family how it is: the battery, when it was last online, and on Android whether it is on silent, on vibrate or on Do Not Disturb, and how loud the ring is (iPhones don't let apps see those). Amber means worth a look, such as a low battery or a phone on silent. Tap any of them to see what it means. The phone reports when the app is opened, after each call and when a call rings it, so a note can be hours old, and then it says how old.
Nobody remembers the PIN for elder mode.: Tap the greeting at the top of your parent's screen three times, then Forgot PIN?. The family member chosen when elder mode was turned on opens your parent in their own takeFT and taps Unlock. The six-digit code it shows works once, for ten minutes, and can be typed on your parent's phone or read out over a call. An account that signs in with a password can use the password instead. If neither works, email [email protected].
Is it free?: Yes. There are no subscriptions, no ads, and no in-app purchases.
Can I delete my account?: Yes. In the app, go to Settings → Delete account — it's immediate. If you can't open the app, use takeft.com/delete-account and we'll remove your account within 30 days. See our privacy policy for details.
How do I report someone, or block them?: To block, open the person from the Family screen and choose Block. They can no longer call you. To report them, choose Report on the same page, or Settings → Report a user or a problem. Either opens an email to [email protected] that you can read and add to before sending. You can also just write to us.
Do you support video calls?: Not for now. We wanted to get audio calls right first.

Setting up a parent's phone

A call can only ring if the phone lets it. Two minutes with the phone in your hands, once, saves a missed call later. Check these while you are with them:

Do Not Disturb is off. On Android it can silence the ring, or let it ring with nothing on the screen to answer. Turn it off, including any schedule such as a night-time one. On iPhone, do the same for Focus modes such as Do Not Disturb and Sleep, or allow calls from the contacts.
No screen-time, bedtime or app limit covers takeFT. On a Huawei, Digital Balance (Parent Control) can put its time-out screen over an incoming call, and the call cannot be answered until the parent-control password is entered. Similar features on other phones, such as Digital Wellbeing, Family Link or Screen Time, may do the same. Remove the limit for takeFT or turn the feature off.
Notifications are allowed for takeFT. On iPhone the app asks the first time; if it was refused, turn it on in Settings.
The ringer is up. A phone on silent or vibrate will not ring. The app shows you when it is, but the phone has to be changed in person.
It is signed in and online. After the first setup the app stays signed in. Wi-Fi or mobile data must be on for a call to arrive.
Someone can unlock elder mode. Turning elder mode on asks for a PIN, and makes the first of the family the one who can unlock the phone if the PIN is forgotten; change who under Settings → Elder mode first. Choose someone who keeps takeFT on their phone: they get a one-time code from the parent's page in their own app, to type on the parent's phone or read out over a call.
Make a test call from your phone with theirs locked and the app closed, and make sure it rings and you can answer it.

Some phones put apps that haven't been opened for a long time to sleep. If calls stop ringing after weeks of not using the app, open takeFT once on their phone.