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Privacy Policy

Last updated: November 1, 2026

takeFT is a calling app for families, made by Logic FT Inc. We collect as little as we can: what is needed to place and receive calls between the people you have linked, and to let a family look after a parent's phone. This page explains exactly what that is, who sees it, and how long we keep it.

What we collect

  • Account info: the email address you sign in with, and the name you give. If you sign in with Google or Apple, we get the email address and name that service shares with us (Apple can give a private relay address instead of your own).
  • Contact links: which accounts you have linked with a pairing code, the name you know each of them by, and the order they are listed in, so we can route calls between you and show who is calling. For a phone in elder mode, also which of them can unlock it if its PIN is forgotten.
  • Settings: whether elder mode is on, its PIN, and what the Help button does, with the emergency number if one is chosen. We keep the PIN, and the one-time code that unlocks a phone, only as a one-way hash, so we cannot read them.
  • Push tokens: a per-device identifier from Apple or Google so we can wake the phone when a call or an alert comes in.
  • Call records: who called whom, when, for how long, and how the call ended (answered, missed or declined). We do not record the audio of your calls.
  • Whether a call rang: when a call reaches a phone, the app tells our server that it rang, and on Android also whether the phone was set to ring, vibrate or stay silent, and whether Do Not Disturb was on. The caller sees this while the call is ringing, and we keep it with the call record.
  • Last online: when your phone last reached our server.
  • Elder-mode phones: a phone in elder mode tells us its battery level and whether it is charging, and on Android whether its ringer is on, on vibrate or silent, how loud the ring is, and whether Do Not Disturb is on. We keep only the latest report, and delete it when the phone leaves elder mode.
  • Help requests: when someone presses Help with it set to alert their family: when they pressed it, which family members were alerted and whether each alert was sent, and who answered that they would handle it. Sent from a phone in elder mode, the alert can also mention its battery and ringer at that moment.
  • Messages to us: if you email us, including through the app's Report links, we keep the email to deal with it. A report about someone includes that person's account ID, so we can find the account.
  • Technical logs: our server keeps standard logs, such as IP addresses and the times of requests, to keep the service running and secure.

What we don't collect

  • We do not record, store, or listen to your calls. During a call, the audio travels from each phone to a media server, which forwards it to the other person. It is encrypted on its way to and from that server and is never recorded or kept.
  • We never read your phone's address book, location, photos or files.
  • We do not sell, rent, or share your personal information with advertisers.
  • We do not embed third-party analytics or tracking SDKs to profile you.

Who sees what

  • The people you have linked with see whether their calls rang on your phone and, on Android, whether it was on silent, vibrate or Do Not Disturb at the time. They also see whether you are signed in on a phone, which is how they know a call to you can ring. If your phone is in elder mode, they also see its battery, ringer, ring volume and Do Not Disturb, when it was last online, and your help requests.
  • Nobody else who uses takeFT sees any of it. People you have blocked no longer see any of it either.
  • We look at your data only to run the service, to answer you, or to deal with a report or a deletion request.

Third parties we rely on

  • Firebase Authentication (Google): handles sign-in, including Sign in with Google.
  • Sign in with Apple (Apple): if you choose it to sign in.
  • LiveKit: the media server that carries the voice of a call. It is either LiveKit Cloud (operated by LiveKit, Inc.) or a LiveKit server we run ourselves, and which one handles a call can change without an app update. In both cases the audio is only relayed while the call is in progress.
  • Apple Push Notification service and Firebase Cloud Messaging (Google): deliver incoming calls, help alerts and other notices to your phone. The text of an alert you can see, such as "Mum asked for help", passes through Apple's or Google's servers on its way.
  • Cloudflare: sits in front of takeft.com and passes the website's and the app's traffic on to our server.

How long we keep it

  • Your account, contact links, settings, call records and help requests: for as long as your account exists.
  • An elder-mode phone's battery, ringer and ring volume: only the latest report, until the phone leaves elder mode.
  • Pairing codes and unlock codes stop working after ten minutes.
  • A call record belongs to both people on the call, so deleting your account also removes your calls from the other person's history.

Data deletion

You can delete your account and associated data at any time from inside the app under Settings → Delete account — this is immediate. If you can no longer open the app, request deletion at takeft.com/delete-account or by emailing [email protected]. We remove your account, contact links, call history and help requests within 30 days.

You can also ask us for a copy of the data we hold about you, or to correct it, by emailing [email protected].

Children

takeFT is intended for adults. It is designed to be set up by an adult for use by themselves and their family members, including elderly parents. We do not knowingly collect data from children under 13.

Changes

If we change this policy, we will update the date at the top of this page. If a change affects what we collect or who sees it, we will also say so in the app's release notes.

Contact

Questions? Email [email protected].